Terms and Conditions
Welcome to GraalRealm Casino, where premium gaming meets exceptional rewards in the hallowed halls of online entertainment.
General Terms and Conditions
These terms and conditions govern the use of GraalRealm Casino services and establish the legal framework for all gaming activities conducted on the platform. By creating an account and using the services, players acknowledge and agree to comply with all stated terms.
The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon publication. Players are responsible for reviewing terms regularly to ensure continued compliance with current policies.
Account Registration and Verification
Eligibility Requirements
Players must be at least 18 years of age and legally permitted to participate in online gambling activities within their jurisdiction. Account registration requires accurate personal information including full name, address, and contact details.
Verification Process
Account verification involves submitting government-issued identification documents, proof of address, and payment method verification. This process ensures player protection and compliance with anti-money laundering regulations.
Multiple accounts per individual are strictly prohibited, and the casino employs sophisticated detection systems to identify and prevent duplicate registrations.
Bonus Terms and Conditions
Welcome Bonus Eligibility
The 200% welcome bonus up to €5,000 applies to first-time depositors who meet minimum deposit requirements. Bonus funds carry wagering requirements of 35 times the bonus amount before withdrawal eligibility.
Wagering Contributions
Different games contribute varying percentages toward wagering requirements. Slots contribute 100%, while table games and live dealer games contribute reduced percentages as specified in the bonus terms.
| Game Category | Wagering Contribution |
|---|---|
| Slots | 100% |
| Blackjack | 10% |
| Roulette | 10% |
| Baccarat | 5% |
| Live Dealer | 10% |
Bonus Restrictions
Bonus funds cannot be withdrawn until wagering requirements are met. Maximum bet limits apply during bonus play, typically set at €5 per spin or hand. Exceeding these limits may void bonus funds and associated winnings.
Payment and Withdrawal Policies
Deposit Methods
The casino accepts various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrency. Minimum deposit amounts vary by method, with most options requiring €10 minimum deposits.
Withdrawal Processing
Withdrawal requests undergo security verification before processing. E-wallet withdrawals typically process within 24 hours, while bank transfers may require 3-5 business days. Monthly withdrawal limits apply based on player status and verification level.
Anti-Money Laundering Compliance
All transactions are monitored for suspicious activity in accordance with international anti-money laundering regulations. Players may be required to provide additional documentation for large transactions or unusual activity patterns.
Responsible Gaming Policies
Self-Exclusion Options
Players can request temporary or permanent account suspension through customer support or account settings. Self-exclusion periods range from 24 hours to permanent closure, with cooling-off periods preventing immediate reactivation.
Deposit and Loss Limits
Customizable limits help players control their gaming expenditure. Daily, weekly, and monthly limits can be set for deposits, losses, and session duration. Limit increases require 24-hour cooling-off periods before activation.
Problem Gambling Resources
The casino provides links to professional gambling addiction support services including GamCare, Gamblers Anonymous, and local helplines. These resources offer confidential assistance for players experiencing gambling-related difficulties.
Prohibited Activities
Account Misuse
Players must not share account credentials, engage in fraudulent activities, or attempt to manipulate games or systems. Collusion with other players or casino staff is strictly forbidden and results in immediate account termination.
Software and System Abuse
Using automated software, bots, or exploiting system vulnerabilities violates terms of service. The casino employs advanced detection systems to identify and prevent such activities.
Dispute Resolution
Internal Complaints Process
Player complaints are handled through a structured internal process involving customer support escalation and management review. Most disputes are resolved within 7-14 business days through direct communication.
External Mediation
Unresolved disputes may be referred to independent mediation services or regulatory authorities as specified in the casino’s licensing agreements. Players retain the right to seek legal recourse through appropriate jurisdictions.
Intellectual Property Rights
All casino content including games, graphics, software, and promotional materials are protected by copyright and trademark laws. Players may not reproduce, distribute, or commercially exploit any casino content without explicit written permission.
Privacy and Data Protection
Player personal information is collected, processed, and stored in accordance with applicable data protection regulations including GDPR. The casino maintains strict confidentiality standards and employs advanced security measures to protect player data from unauthorized access or disclosure.